Have you run into this before and if so how do you fix it?
My kid accidentally triggered his security feature on his new S7 to wipe his phone with too many incorrect entries.
Once he got the phone rebooted he attempted to enter is google account and password. Here in-lies the rub...
He forgot his google password and changed it from the desktop. This should not be an issue. However the S7 would not accept the new google password and wants the original password. The phone is completely locked out.
After making calls (on a different phone) to Samsung, we had it sent in. Samsung cannot even get past this and are now sending him a new phone.
We do not want to go through this ever again as it is very much PITA.
Besides keeping a log of his account passwords in a secret location, how does he get past this in the future?
My kid accidentally triggered his security feature on his new S7 to wipe his phone with too many incorrect entries.
Once he got the phone rebooted he attempted to enter is google account and password. Here in-lies the rub...
He forgot his google password and changed it from the desktop. This should not be an issue. However the S7 would not accept the new google password and wants the original password. The phone is completely locked out.
After making calls (on a different phone) to Samsung, we had it sent in. Samsung cannot even get past this and are now sending him a new phone.
We do not want to go through this ever again as it is very much PITA.
Besides keeping a log of his account passwords in a secret location, how does he get past this in the future?
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