Sunday, August 7, 2016

Mobile network not available

Hi folks,

This is my first post so if I've done anything wrong please let me know. I think I'm experiencing quite a unique issue.

I have a Samsung Galaxy Nexus (Maguro) phone on O2-UK.

I'll try and summarise my issue
Currently I cannot make calls or send messages but can use 3g on the device.
When I put my girlfriends EE sim into the phone I can make calls and send texts
When I went to France with my O2 sim I could make calls and send texts
When I put my O2 sim into another device I can make calls and send texts

Whenever I try to make a call it states 'mobile network is unavailable' and when I try to connect to O2-UK in settings it states 'cannot connect at this time. please try again later'. The phone states emergency calls only but on the status bar it looks like it has a network connection and 3g can be used.

I've tried phoning O2 to setup the APN settings

It all started when I upgraded to CM12.1 from CM11. Although I have tried downgrading to the previous version and I am still having the same issue. I've tried wiping everything on the phone numerous times.

Is there anything else I can try, something I can wipe or a setting I can change?

Any help would be much appreciated!

If I can't sort it I'll grudgingly have to buy a new phone which is annoying because it only seems to have an issue with O2 in the UK


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