I was lucky enough to win a new LG G5 when Wind Mobile launched it. I asked if I had to have a Wind account to use the phone and was told no. Mistake #1 - I should have clarified to find out if the phone was unlocked, but I didn't and just assumed it was. I have an active account with Rogers and tried using my SIM card from my current phone on the G5 and of course it asked for the code to use the SIM card. Mistake #2 - I contacted Rogers and they told me to just use random #'s until it asks for a PUK code which they could then give me. When I reached the max # of failed attempts the phone indicated that it's now permanently locked and cannot be locked! After a long back & forth with the 2 carriers, they suggested I contact LG customer service - very long and painful experience! After what seemed like forever dealing with them, they finally told me that the phone is now permanently locked to the original carrier I got it from (Wind Mobile) and not even LG can unlock it - apparently a security feature of the phone. So, after this long winded sob story, has anyone else had this experience and is the phone really unlockable now and I'm doomed to either stay with Wind if I want to use it, or am I stuck with a very expensive paper weight? Any help would be greatly appreciated! Thanks a lot in advance!
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