My Samsung galaxy S5 screen is unresponsive, no soft keys work either.
What I have tried
I was using the phone and then i put it down, and i literally looked at it 2 minutes later, it didn't fall it didn't restart or anything and the screen just didn't respond i thought there was something on the screen so i wiped it and cleaned it, that didn't work so i removed the battery, and after reinserting the batter the phone would just loop, i then left the battery out for 5 minutes put it back in and it booted up but the screen was still unresponsive, also in the pictures below you can see that the left soft key is lit up for no apparent reason, even when its booting up its like that, i have no idea what to do so if anyone has any ideas then please say,
Thanks
What I have tried
- Taken battery out, held power button for 1 minute
- Factory Reset
- Upgraded Firmware
- Cache wipe
- removed battery for 10 minutes
I was using the phone and then i put it down, and i literally looked at it 2 minutes later, it didn't fall it didn't restart or anything and the screen just didn't respond i thought there was something on the screen so i wiped it and cleaned it, that didn't work so i removed the battery, and after reinserting the batter the phone would just loop, i then left the battery out for 5 minutes put it back in and it booted up but the screen was still unresponsive, also in the pictures below you can see that the left soft key is lit up for no apparent reason, even when its booting up its like that, i have no idea what to do so if anyone has any ideas then please say,
Thanks
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